How to raise a complaint

Our experts work side-by-side with businesses, offering professional expertise and exclusive insights to support your needs.

We take great pride in providing outstanding service to each of our customers. We apologize if you are not satisfied with our service, and we are eager to understand the reasons behind your dissatisfaction so that we can rectify the situation promptly and effectively. To facilitate this process, we are pleased to participate in Ofgem’s Alternative Dispute Resolution scheme. All complaints are carefully reviewed by our team at GEAB for training and quality assurance purposes, ensuring that we maintain our high standards and pinpoint areas for enhancement.

HOW TO RAISE A COMPLAINT

If the service we offer does not meet your expectations or if there is an error on our part please let us know. We will carefully consider any flaws and, where possible, work to quickly them

Step 1:
Use one of the communication methods listed below to inform us of the problem. Please be as detailed as possible to help us resolve the issue and include your preferred method of contact moving forward.

Dial 07368983705 or send an email to support@b2bpowersolutions.com.

Address correspondence to: 170 Pinsent Millsands, Sheffield, England, S3 8NG

Step 2:
If we are unable to immediately address the issue, we try to review and reply within 10 business days. We constantly strive to enhance our offerings, and we take any form of dissatisfaction extremely seriously. An apology, a justification, or a move to change the situation may be provided as an aspiration.

Step 3:
After we have responded, if you are not satisfied with how we handled the situation or how we resolved the issue, please let us know. We will then open an internal inquiry into your matter within 5 working days. We will ask how we handled the issue and then communicate our ultimate conclusion. If the contract is active with an energy supplier, we might occasionally be unable to give the anticipated resolution, but we will always let you know if this is the case and what to do next

Step 4:
Hopefully, it won’t get to this point and we’ll have handled your complaint to your satisfaction, but if we’ve reached an impasse or it hasn’t been resolved for micro businesses within eight weeks, you can contact the Energy Ombudsman, an independent service that is free to use.

The Energy Ombudsman,
Phone: 0330 440 1624,
Email: enquiry@ombudsman-services.org.
Post: Energy Ombudsman, PO Box 966, Warrington, WA4 9DF
For independent advice, the Citizens Advice Service can also be contacted by the consumer
helpline: 0808 223 1133